Customer Service Short Course


Delivery Mode: Classroom (Face-to-Face   I   Hybrid)
Course Overview

This short course equips you with the knowledge and skills to service customers in a variety of settings. It is a highly versatile course that can be tailored to your customer service sector. It is also highly suitable for people looking to enter into customer-facing roles for the first time.
 
Units of Competency 

BSBOPS304 Deliver and monitor a service to customers     
BSBOPS305 Process customer complaints
 
Cost

$ 500.00 per participant 
 
Delivery

Duration: 8 days, 9am – 4pm 
Mode: Classroom (Face-to-Face)   I   Hybrid   I   Online 
 
Accreditation and Employment Pathways

On successful completion of assessment requirements, the learner will be issued with a Statement of Attainment (SOA) for BSBOPS304 Deliver and monitor a service to customers & BSBOPS305 Process customer complaints.
This program is designed to improve customer service skills for a variety of industries where customer service excellence and dealing with customer complaints is a key part of business operations.
 
Entry Requirements/Pre-requisites
 
  • Must complete an Upfront Assessment of Needs (UAN)
  • All learners must provide their USI upon enrolment.
  • All participants of the course must provide 100 points of identification with at least 1 for of photo identification.
 
Get Involved

If you have any questions, or would like to book your placement, please contact:
SYC Education and Training (08) 7325 4647  |  [email protected]
SYC Head Office (08) 8405 8500 | 39-41 Dequetteville Terrace, Kent Town SA 5067

 

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Upcoming Workshops
Name Date Time Location Spaces Cost
Customer Service Short Course – Watergardens 1 – 11 July 2024 09:00 am – 04:00 pm SYC Watergardens 14 $500.00
Customer Service Short Course – Preston 7 – 17 October 2024 09:00 am – 04:00 pm SYC Preston 14 $500.00
Customer Service Short Course – Dandenong 28 October – 7 November 2024 09:00 am – 04:00 pm SYC Dandenong 14 $500.00