Contact Centre Short Course

Delivery Mode: Classroom (Face-to-Face   I   Hybrid)
Course Overview

This short course is tailored to people looking for contact centre work. You will learn to use digital devices for making and receiving calls, communicate effectively with specific focus on phone etiquette, and to deliver a service to customers according to organisational requirements.
Units of Competency 

BSBCMM211 Apply communication skills            
BSBOPS203 Deliver a service to customers          
BSBTEC101 Operate digital devices

$ 500.00 per participant 

Duration: 5 days, 9am – 4pm 
Mode: Classroom (Face-to-Face)   I   Hybrid 
Accreditation and Employment Pathways

On successful completion of assessment requirements, the learner will be issued with a Statement of Attainment (SOA) for BSBCMM211 Apply communication skills, BSBOPS203 Deliver a service to customers & BSBTEC101 Operate digital devices

This program has been designed specifically for entry level skills in call centre operations, dealing with customers through incoming and outgoing calls and managing digital technology and customer call load.
Entry Requirements/Pre-requisites
  • Must complete an Upfront Assessment of Needs (UAN)
  • All learners must provide their USI upon enrolment.
  • All participants of the course must provide 100 points of identification with at least 1 for of photo identification.
Get Involved

If you have any questions, or would like to book your placement, please contact:
SYC Education and Training (08) 7325 4647  |  [email protected]
SYC Head Office (08) 8405 8500 | 39-41 Dequetteville Terrace, Kent Town SA 5067


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Upcoming Workshops
There are currently no openings available for this course.