Certificate III in Business (Customer Engagement)

Delivery Mode: Classroom (Face-to-Face   I   Hybrid   I   Online)
Course Overview
This accredited course focuses on and has a specialisation in customer and client engagement aimed at the provision of core skills required for entry level roles with customer and client engagement, complaints handling and business to business relationship requirements and responsibilities.
Course Content
Students undertaking this course can expect to develop competency skills and knowledge including:
Critical thinking skills
Wellbeing and balancing work/life responsibilities
Workplace inclusivity and communication skills
Microsoft Word and Excel application functionality
Delivering customer excellence and processing customer complaints
Advising on products and services and supporting promotional activities

$3500.00 fee for service
On successful completion of assessment requirements, the learner will be issued with a Certificate in BSB30120 Certificate III in Business (Customer Engagement).
6 months duration (minimum)
Part time and full-time study options available
Distant learning combined with onsite practical assessment components in a simulated workplace environment
Units of Competency
Core Units
  BSBCRT311    Apply critical thinking skills in a team environment
  BSBPEF201    Support personal wellbeing in the workplace
  BSBSUS211    Participate in sustainable work practices
  BSBTWK301   Use inclusive work practices
  BSBWHS311   Assist with maintaining workplace safety
  BSBXCM301   Engage in workplace communication
Elective Units
  BSBTEC301   Design and produce business documents
  BSBTEC302   Design and produce spreadsheets
  BSBPEF301   Organise personal work priorities
Specialty Units
  BSBOPS304   Deliver and monitor a service to customers
  BSBOPS305   Process customer complaints
  SIRXMKT001  Support marketing and promotional activities
  BSBXDB301 Respond to the service needs of customers and clients with disability
The above units of competencies have been packaged based on the recommendation of industry experts through consultation and engagement practices. 4 units of competencies have been package for the provision of Customer Engagement specialisation. Variations to elective units can be discussed with your trainer/assessor upon enrolment.
Entry Requirements/Pre-requisites
Must complete an Upfront Assessment of Needs (UAN)
All learners must provide their USI upon enrolment.
All participants of the course must provide 100 points of identification with at least 1 for of photo identification

Contact Us

SYC Education and Training (08) 7325 4647  |  [email protected]
SYC Head Office (08) 8405 8500 | 39-41 Dequetteville Terrace, Kent Town SA 5067

Upcoming Programs
There are currently no openings available for this course.