Certificate III in Retail

Delivery Mode: Classroom (Face-to-Face   I   Hybrid   I   Online)
Course Overview

This nationally recognised course will support your pathway to employment in the retail industry by working effectively in a team service environment, providing service to the retail customer, and maintaining daily store operations as required. You will also gain skills in building customer relationships, assisting with customer difficulties, and delivering on organisational expectations.

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
Units of Competency 

SIRXCEG001 Engage the customer           
SIRXCEG002 Assist with customer difficulties         
SIRXCEG003 Build customer relationships and loyalty            
SIRXCOM002 Work effectively in a team                 
SIRXIND001 Work effectively in a service environment           
SIRXRSK001 Identify and respond to security risks                  
SIRXSLS001 Sell to the retail customer     
SIRXWHS002 Contribute to workplace health and safety

SIRRFSA001 Handle food safely in a retail environment          
SIRRINV001 Receive and handle retail stock            
SIRRMER001 Produce visual merchandise displays                 
SIRRRTF001 Balance and secure point-of-sale terminal          
SIRXCOM001 Communicate in the workplace to support team and customer outcomes

$ 3500 fee for service

Duration: 6 – 12 months | 2 days per week, 9am – 4pm
Mode: Classroom (Face-to-Face)  I   Hybrid
Accreditation and Employment Pathways

On successful completion of assessment requirements, the learner will be issued with a Full Certificate SIR30216 Certificate III in Retail

Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Entry Requirements/Pre-requisites
  • Must be 15 years of age or older.
  • Learners must demonstrate the ability to understand and use basic Language, Literacy and Numeracy.
  • All learners must provide their USI upon enrolment.
  • All participants of the course must provide 100 points of identification with at least 1 for of photo identification
Contact Us

SYC Education and Training (08) 7325 4647  |  [email protected]
SYC Head Office (08) 8405 8500 | 39-41 Dequetteville Terrace, Kent Town SA 5067



Upcoming Programs
There are currently no openings available for this course.