Manage disrespectful, aggressive or abusive customers

Delivery Mode: Classroom (Face-to-Face   I   Hybrid) 
Course Overview

Managing difficult customers is challenging but it is an important skill to have in any retail or hospitality workplace. This short course provides you with the knowledge and confidence to manage difficult customers whilst following organisational policies and procedures. You will develop various strategies to manage customers with different needs.

This unit describes the performance outcomes, skills and knowledge required to appropriately and safely manage customers who are disrespectful, aggressive or abusive.

It applies to individuals working in customer service roles in a diverse range of industry sectors and business contexts. They may operate independently or under supervision and guidance from others, and within established organisational policies and procedures. It predominantly applies to retail industry work environments with high levels of customer contact.
Units of Competency 

SIRXCEG008 Manage disrespectful, aggressive or abusive customers

$ 350.00 per participant 

Duration: 3 days, 9am – 4pm 
Mode: Classroom (Face-to-Face)   I   Hybrid
Accreditation and Employment Pathways

On successful completion of assessment requirements, the learner will be issued with a Statement of Attainment (SOA) for SIRSS00022 Manage disrespectful, aggressive or abusive customers.
Entry Requirements/Pre-requisites
  • Must complete an Upfront Assessment of Needs (UAN)
  • All learners must provide their USI upon enrolment.
  • All participants of the course must provide 100 points of identification with at least 1 for of photo identification.
Contact Us

SYC Education and Training (08) 7325 4647  |  [email protected]
SYC Head Office (08) 8405 8500 | 39-41 Dequetteville Terrace, Kent Town SA 5067



Upcoming Programs
There are currently no openings available for this course.